By: Vijay
India’s exporters are operating in a fiercely competitive global market. Yet, they continue to struggle with an outdated and inefficient payments infrastructure. Traditional collection methods—via banks, SWIFT transfers, or costly payment gateways—are slow, expensive, and fragmented. In this context, Collection-as-a-Service (CaaS) emerges as a necessary evolution, and Xchangely is leading the charge on changing the status quo.
Indian exporters face three major pain points: high transaction fees, regulatory hurdles, and slow payment settlements. Legacy systems typically charge steep fees for cross-border collections and currency conversions. Settlement delays of up to several days hurt exporters’ cash flow, making it harder to reinvest in business growth. Furthermore, compliance with regulatory guidelines is often easier said than done.
Xchangely’s Collection-as-a-Service model, supported by its banking partners, combines a versatile international payment gateway, virtual accounts, and a business remittance platform into one seamless system. Xchangely’s international payment gateway, in turn, has three complementary capabilities depending on the merchant’s requirement: one, is a standard checkout experience on a merchant’s website; two, is the ability to send payment links to customers; three, is the inbuilt support for 100+ alternative payment methods that reduce the friction for the customer who’s making the payment. Card collections are supported in 170+ countries.
This flexibility isn’t just a convenience—it’s a revenue driver that also reduce costs. On average, Xchangely’s merchants see a higher transaction success rate in the 90+% range compared to the incumbent domestic payment gateways which are in the 50-60% range. At the same time, Xchangely’s processing costs are about 50% lower than that of the competition. The merchant thus benefits from a top line boost while also simultaneously lowering the cost, which in turn means improvement in the bottom line as well.
Xchangely also enables exporters to collect payments into local virtual accounts across 35+ countries without needing to set up a local entity. This means a customer can simply transfer funds locally into these virtual accounts without incurring international wire transfer fees and concomitant delays. And the funds get reflected in the merchant’s bank account in India on a T+1 or T+2 timeframe. Exporters no longer have to depend on traditional banks’ high fees and long settlement windows.
Xchangely also supports high-value B2B and B2C transactions, including million-dollar wire transfers, something few payment providers offer.
While many fintech firms offer parts of the solution—a payment gateway here, a remittance service there—Xchangely offers the complete infrastructure under one roof. This reduces integration complexity, improves reliability, and cuts costs significantly.
In today’s global economy, speed, compliance, and cost-efficiency in collections are not luxuries; they are necessities. Indian exporters need a new model that matches their ambition and the global standards they must meet. Xchangely’s CaaS platform gives India’s exporters the tools they need to thrive: faster collections, lower fees, regulatory peace of mind, and the ability to offer a truly global buying experience.
(The Above article is authored by Vijay, co- founder, Xchangely, Views are his personal)
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